✔ Healthcare and human services are relentlessly challenging sectors. We do the ‘big picture’ thinking – and skilled hands-on implementation – when you can’t.

✔ We’re the experienced ally you need to achieve sustained health, commercial and social outcomes.   Every day we help you navigate change, grow and thrive, and drive measurable and lasting results.

✔ Known as consultants with a difference, we’re healthcare specialists with a truly independent, informed and personal approach.

✔ With 20 years of first-hand experience, we understand the ‘nuts and bolts of the sector.  We know the urgency to adapt, cut costs, improve margins, attract and retain staff – all while striving for new and improved operating models, patient care and health outcomes.

✔ Importantly, we work shoulder-to-shoulder with CEOs, executives and in-house teams: helping you shape the right strategies, make the right decisions, implement the right changes, and embed them for the future.  Partnering with private and public organisations of all sizes, from allied health and GP clinics to complex multi-nationals is what we do. We help improve financial sustainability, patient experience, operational efficiency, workforce engagement, digital transformation, regulatory compliance and so much more.

✔ Our expertise runs the gamut of your organisational and people needs from business strategy, transformation and growth projects to governance, recruitment and leadership coaching. We become the ‘right hand’ of many executive teams: advising, planning, leading and activating a new way forward.   We bring insights from across home and community care, virtual care, allied health, primary and hospital care, return-to-work care, and private health insurance.

✔ Our aim is to foster independence, building your internal capabilities so you can forge forward confidently. We’re trusted by executive and leadership teams for a reason. And that’s because we care. We care about your success, stakeholders, staff and the people you serve. We’re truly invested in our clients and see ourselves as part of the team.

✔ Our strengths are in crystalising the big picture, translating strategy into action and solving complex problems. This is done by combining a distinctly commercial, results-driven approach with the people focus at the heart of healthcare and human services. Whatever your purpose and objectives, we make it easier to take the right steps towards sustained ‘step changes’ that make all the difference

To maximise success and compliance

Tenders, contracts, negotiation, funding, risk management, governance and policy.

To drive sustained efficiencies, outcomes and excellence

Optimised operating models and technologies, improved client care and experience, integrated systems and structures, merger and acquisition transitions, new and lasting efficiencies, compliance and risk management.

To be your best and give your best

High-level advice, counsel and expertise, everyday support when you need it, tailored coaching plans, targeted development strategies.

Tenders, contracts, negotiation, funding, risk management, governance and policy.

For real confidence and lasting results

Data and market analysis, business strategy, go-to-market strategy, new products and services, diversification, growth targets, market approach and positioning.

To drive sustained efficiencies, outcomes and excellence

Optimised operating models and technologies, improved client care and experience, integrated systems and structures, merger and acquisition transitions, new and lasting efficiencies, compliance and risk management.

For a loyal, capable, productive team

Recruitment and retention strategies, organisational design, employee engagement, change management and performance management.

To be your best and give your best

High-level advice, counsel and expertise, everyday support when you need it, tailored coaching plans, targeted development strategies.

✔ Vast experience for a unique sector

• True specialists, with decades working across healthcare, human services and health insurance.
• A seasoned partner in highly regulated and complex environments.
• Working across business phases and teams: new and established, CEOs to finance managers and frontline staff.
• Rock-solid industry networks and stakeholder reputation.

✔ Real understanding – and new perspective

• Deep understanding of the profound, evolving changes and pressures across healthcare.
• The independence to provide objective and fresh ideas, advice and opportunities.
• Highly practical approach, with know-how of real daily operations in healthcare settings.

✔ Dedicated support – you can count on

• Personal, one-on-one commitment and support at your fingertips.
• Highly valued by executive teams as a trusted, reliable and effective advisor.
• Perfect combination of strategic insights and ‘real life’ implementation.
• Renowned for meeting the tightest deadlines and aggressive targets

✔ Results – you can see

• Effortlessly navigate complexity to pinpoint strategies and systems that work.
• Measurable improvements across health, commercial, operational and social outcomes.
• Proven to help clients grow, scale, optimise and pivot.

Katrina Jackson, Director

With over 20 years’ experience in management and leadership, Katrina is regarded as a business transformation executive specializing in the health and human services sector. Having led several organizations through mergers, acquisitions, and restructures, she has a proven record in building and transforming businesses to achieve both positive employee change and commercial outcomes.

Katrina has a reputation for building operational excellence to enable scalable growth supported by strong market knowledge that ensures prioritization of resources and investment. Combined with strong business leadership, she has achieved expansion into new offerings and markets to diversify business operations.

A highly regarded Senior Executive, Katrina is viewed as an enthusiastic and engaging leader who delivers results and develops people and businesses. She is a trusted business and leadership coach with a passion for challenging personal and business growth.